Build for speed, security and efficiency, MedEx is the preferred patient-engagement platform.
Built for scale to deliver:
Automated Appointment Reminders
Recall overdue patients
New Patient Packet Links & Delivery
No Show notifications
Group Messaging
Self-book Appointment (re-)Scheduling
Real-time 2-way SMS exchange inside Epic
your imagination is the limit...
Does your CIO think "HIPAA compliance" and "modern communication technologies" translates into dollar signs rolling off the page?
Think again. MedEx provides the highest quality Reminder service with %99.9 SLA for a fraction of the price others charge.
The cost per provider is $40/per month typically. If you go hog wild and create a high volume of messaging it will cost a little more.
Compare that with your current spend...
On-boarding is automatic. Sign-up and MedEx self-deploys - our system syncs with your Epic servers in the background.
We know your IT people are intelligent and we built the system to think like they do.
It really just works right out-of-the-box.
Choose your message templates, customize them if you like, and press one button to go-live!
Deploy MedEx on your own in five minutes, or our customer support staff can guide you through every step.
Whatever works for your team. We are always available to help.
Your schedules will light-up "Confirmed" and your patients needing to reschedule can do so easily.
Your CFO will fail off their chair in disbelief at how much money you just saved.
Your clinical section administrators will be wide-eyed at the sudden drop in No-Shows.
Your central schedulers can concentrate on other tasks...
The Basics
To start sending appointment reminders: activate a pre-made template or create your own.
MedEx syncs with your server and handles the rest behind the scenes.
No daily manual uploads, no need to think about it any further.
It is all automatic!
As your patients respond, your Calendar will start showing "Confirmed" in real-time, without lifting a finger.
Your staff will be free to handle other tasks.
Personalize
Our interface is intuitive and simple to navigate.
Without any coding skills, you'll be able to create your own
unique messaging campaigns:
Customize HTML5 e-mail messages
Personalize your outgoing SMS and Voice messages
Record announcements to get the word out fast
Target patients directly, by provider, by clinic or appointment status.
We offer 205 language/dialect Text-to-Speech options for voice messaging.
Here are two examples:
English: High Fidelity Female
Spanish (US): High Fidelity Male
Patient Responses
Did the patient confirm the appointment? Maybe they need to reschedule?
Did your message end up on an answering machine?
Does the patient want to opt-out of a certain type of messaging?
Answer: MedEx intelligently processes these patient interactions for you, and updates your EMR in the background:
Patients control their messaging preferences.
From your initial encounter with a patient, record their messaging preferences
in the demographics section of your EMR.
MedEx honors these preferences, and understands people's preferences do change...
If a patient does not want to receive SMS messages, SMS will not be sent.
Every message contains an opt-out option and if selected, MedEx will update the patient's communication preferences in Epic directly.
Patient Recalls
Reach patients who need to make an appointment, whether it is 2 weeks or 2 years from now.
Your Recall System is enhanced even further with a MedEx subscription: actively reach these patients via MedEx messaging when it is time to reschedule.
Just like our Reminder System, you can recall patients through SMS, voice and e-mail with specific messages tailored by provider, facility and diagnosis.
Ask patients about their preferences on check-in or check-out and update your records!
TeleMedEx by
Are your providers using tele-health? Our secure Jitsi-Meet servers include:
TeleMedEx w/ Dial-in: 2.5¢/minute
-- Dial-in is free during the pandemic
* international rates vary
Custom Code
Interested in meeting Merit-based Incentive Payment System (MIPS) targets? Just use MedEx to hit those targets! Have an idea where you can put messaging to work? Contact us to discuss a custom messaging campaign. We are always interested in new ideas.
